CURVED BALL LLC wants customers to feel confident when shopping with us. If a customer decides that a purchase is not suitable or is otherwise dissatisfied, eligible merchandise may be returned within 20 days of the original purchase date. Returns must meet all applicable eligibility requirements before they can be accepted. Once an approved return has been completed, the customer will receive store credit rather than a refund to the original payment method. The store credit will be associated with the email address used when the order was placed and may be used toward future purchases through the online store. Original shipping charges are not refundable, and an $8 restocking fee will be deducted from the amount of store credit issued for an eligible return.

CURVED BALL LLC does not currently provide direct exchanges. Customers who would prefer a different size, color, style, or product should return the original merchandise in accordance with this policy. After the return has been reviewed and the applicable store credit has been issued, the customer may place a new order for the desired item. A new purchase is subject to the availability and pricing applicable at the time the replacement order is placed.

If merchandise is received damaged, defective, incorrect, or materially different from the item originally ordered, customers should submit a return request through the designated online return process. When completing the request, customers should select the return reason that most accurately describes the issue. Supporting photographs or other requested documentation should also be provided when required. Clear images can help our team evaluate the condition of the merchandise and determine the appropriate resolution more efficiently.

To qualify for a return, merchandise must be unused and in its original condition. Items must not show signs of wear, washing, alteration, damage, or other use. All original tags, labels, packaging, and included components should remain with the merchandise whenever applicable. Customers should inspect products carefully before sending them back and make sure that the items satisfy the return requirements. Merchandise that has been used, worn, altered, damaged after delivery, or returned without required original materials may be rejected and may not qualify for store credit.

Some products are excluded from the return program and are considered final sale. Final-sale merchandise cannot be returned for store credit or exchanged. Such items are generally identified as final sale on their individual product pages, and customers should review product information carefully before completing a purchase. Merchandise purchased through the online store cannot be returned directly to a physical retail location. Likewise, store credit generated from an online purchase is intended for use through the online store and cannot be redeemed at a physical retail location.

For an approved return, the amount of store credit generally corresponds to the eligible purchase price of the merchandise being returned. Shipping charges are excluded, and any applicable deductions, including the restocking fee, will be taken into account when the credit is calculated. Customers receiving shipments in Canada are responsible for customs duties, taxes, brokerage costs, and other charges that may arise in connection with a return or replacement shipment. CURVED BALL LLC does not reimburse these government-imposed or carrier-related expenses.

Purchases completed at physical retail locations are subject to the policies applicable to those transactions and are not eligible for return through the online return process. Merchandise obtained through special-order arrangements or other designated final-sale categories is also excluded from the standard online return program. Customers should review the applicable product and order information before making a purchase if return eligibility is an important consideration.

For health, hygiene, product-specific, or collectible reasons, certain categories are not eligible for return. Excluded merchandise may include collaboration products, jewelry, watches, hats, gloves, swimwear, gift bundles, underwear, socks, and other intimate apparel. Accessories such as keychains may also be excluded. Home and lifestyle products, including furniture, decorative goods, dishware, office-related merchandise, and similar items, may be considered non-returnable. Collectibles and specialty merchandise, including figurines, plush products, BE@RBRICK items, and comparable collectible pieces, may also be designated as final sale. Customers should always check the product page for the most accurate return eligibility before placing an order.

To request a return, customers must use the applicable online return portal. The return request generally requires the six-digit order number and the ZIP code associated with the delivery address. Providing accurate information helps the return request be matched to the correct purchase and can reduce processing delays. After the request has been submitted, CURVED BALL LLC will review the information and determine whether the merchandise qualifies under the applicable return requirements.

If a return request is approved, a prepaid return shipping label will generally be delivered to the email address associated with the order within approximately two to five business days. Customers should use the provided label and follow the applicable shipping instructions when sending eligible merchandise back. Customers should package the merchandise securely to reduce the risk of damage during transit and should retain any available shipment confirmation or tracking information until the return has been fully processed.

After the returned package reaches the designated warehouse, additional processing time may be required. Warehouse processing generally takes approximately seven to fourteen business days after delivery. This period allows the returned merchandise to be received, inspected, and evaluated for compliance with the applicable return requirements. Processing times may vary depending on return volume, shipping conditions, seasonal demand, or other operational circumstances.

Once the return has been inspected and approved, the applicable store credit will be issued to the customer’s account using the email address associated with the original purchase. The amount of credit will reflect the eligible merchandise value after applicable exclusions and deductions. Store credit is not a cash refund and is not returned to the original credit card, debit card, or other payment method used for the purchase.

Customers who need clarification regarding eligibility, return procedures, damaged merchandise, incorrect orders, store credit, or any other return-related matter may contact CURVED BALL LLC at curvedball@gmail.com. Our customer support team can provide additional guidance and help customers understand the steps required to submit and complete a return request. For written correspondence, CURVED BALL LLC may also be contacted at 2719 GAYLORD DR LOVELAND.CO 80537.